How infuriating.. Been having the same issue. Me and my family have been doing this Halloween event, like every other events in the passed. We also been noticing more issues than each event that passes. Bought some fishing packs for all three of my kids, and my wife each year. We feel the same way you do. A lot of our free passes we got for free, were wasted because of their issue. We'd report, and they said it's on us not them. We all have been experiencing this issue, and bad lag, on top of that not catching anything when our bite time of the day is good. I'm glad you caught this on video.