Exactly. I have messaged support on numorous occasions asking for some money back due to travel, and bait loss.
20 large minnows are 1900. With the hooking bug 20 minnows can disapear fast in peak time.
That happened to me also.
I travelled to the destination, when I went to enter a lobby the game crashed and I lost all my travel money plus ended up back at home. Perfect.
I messaged support and was told to get in contact with me ISP......