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Support_Team

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  1. 1) Официальный язык тех.поддержки - английский. Не имеет значения, где физически дислоцирована команда разработки. Абсолютно все обращения в службу поддержки получают автоматический ответ о сроках, в которые мы предоставляем ответ на обращение, и предупреждение об официально используемом языке. В качестве исключения мы иногда отвечаем игрокам на русском, так как общение с ними через переводчик Google приводит к огромному недопониманию. 2) То, что мы передали ваше видео и описание проблемы команде разработчиков, не означает, что исследование и исправление бага произойдет мгновенно. Когда исправим, добавим в новый патч и уточним в патчноте. 3) Добавлять "временные рамки на поклевку" не планируем. Данный ИИ существует на европейских водоемах с момента их введения, ничего абсолютно нового на американские водоемы мы не вносили. 4) Прекратите словесный понос и оскорбления разработчиков. Предложение убрать аматорские соревнования не ново, после введения пользовательских соревнований, мы, возможно, пересмотрим генерацию обычных.
  2. We replied on Monday, please check your registration email.
  3. Yes, on this case it is a Steam issue for sure. Try to ask their support about any tips.
  4. Support_Team

    Help..

    This thread is for The Fisherman game, not free-to-play version. Your request moved to corresponding forum. On your account GoldEvilRyu equipped Nero 10' 10" with Hook #1/0. Please note that mission requires Hook #1 which is different one.
  5. The answer is simple - do not use cheats.
  6. Please do the following: Go to Library Right-click on Fishing Planet Under the General tab also make sure "Enable Steam Overlay while in-game" is checked If it wouldn't help, disable Overlay completely and reboot your PC, and after that enable it again. Also please start the game from Steam directly, not from a shortcut.
  7. This game is published by BigBen and the game's support is up to them. If you are not satisfied by their support team or time of reply, you can send them complaint, but we are unable to affect it.
  8. Bug reports about The Fisherman you can send at support@fishingplanet.com, but this forum is for Fishing Planet only. All questions and propositions about the Fisherman please send to https://www.bigben-interactive.co.uk/support/, you can find their contact email on this page and the game will be available in product list soon.
  9. This mission will not work with bottom rod, only with match.
  10. Bug reports about The Fisherman you can send at support@fishingplanet.com as well, but this forum is for Fishing Planet only.
  11. I've asked about Video settings in-game, not your GPU. Please everything who've faced this bug, as a temporary solution go to the Profile - Change 3D appearance, do not make any changes, just press Save. Fix will be added in the next patch.
  12. Please send us a screenshot of your Video settings tab. Did you change anything in 3D appearance settings after getting this screenshot?
  13. You should change an email on your wife's account first. Send us a message to support.
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