You have to send us a message to firstname.lastname@example.org from registration email and we'll be able to check your game data. There is no other way to receive any information from support in cases like this.
This is not an in-game ticket or your personal email. You said you send us a message to HelpDesk and didn't get a reply. We work in HelpDesk (email@example.com) and just sometimes checking threads here.