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Support Team

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Posts posted by Support Team

  1. 11 hours ago, alobuses said:

    Hola gente, me compre la caña aurora 250 y solo puedo ponerle señuelos de 14g para arriba. Teoricamente, en sus detalles, figura que es para cebos de 2-14g pero si le pongo un nano spoon de 4g, por ejemplo, el lance es corto.

    Hi,

    Please send us an email on support@fishingplanet.com in English

  2. 6 hours ago, Thedrunkenphoeni said:

     Paid 14.99 4 1 month and only lasted a week. And disapering hook with losing fish . Lost 1.5 days of premium. Paid money and list money

    Hi,

    Send an email on support@fishingplanet.com

  3. 5 hours ago, Guest Zenas said:

    Hello, im having trouble creating a premium account or buying gold. Every time i try to do it a message saying "processing" pops up and wont go further. Can somebody help or else i will have to quit playing. 

    Hi,

    Please send us an email on support@fishingplanet.com, and provide your username as well

  4. 2 hours ago, Guest zenas said:

    I've created two topics and no one answers. I'm waiting for what ... I've already spent 25 euros on the steam account and I want to create a premium account and will not let ... why?

    Hi,

    Please send us an email on support@fishingplante.com

  5. On 10/6/2017 at 2:38 AM, SIJB-Z3R0 said:

    If at this point I don't restart the application, I will continue to acquire standard account values XP and $ (as you can see happen in the last 4min of the video). Also, in the menu listing, the expiry date will also eventually disappear completely from the internal menu. At the beginning, you see the white "premium" label magic itself away first.

    Hi, can you kindly provide us an information on support@fishingplanet.com

  6. 11 hours ago, Guest Александр said:

    Играл на карте на ловил на 13000 игровых. Продлил на день, игра зависла и лицензия и деньги пропали. Купил новую на 1 день за 8000 игровых, вышел и опять игра зависла и пропали деньги.верните игровые деньги. Я часами сидел

    Ответили вам на почту

  7. 10 hours ago, NC1103 said:

    Can you just make it so we can actually have reels and rods that WORK TOGETHER? How much money do i have to spend just to get a combo to catfish with that works? The menu is hard to navigate, and now after all these purchases none work together. FRUSTRATING!!!!!

    Not clear what exactly is an issue you experience with. Be more specific and provide all details on support@fishingplanet.com

  8. 6 hours ago, ali666 said:

    =

    i only get a black screen or a Steam not running and then it crashes the game

    i can't get it to work why? i don't know

     
    when i try to run it on steam it won't work all it'll show is steam not running then crash my game.
    i've read online restart your steam and it'll work did that
    make sure your firewalls not doing anything to it - did that even turned it off and still have it off probably why i got an email saying ive got something but anyways
    i've restarted my computer as well still nothing is working there
    and most of the times it shows only a black screen and nothing else. 
     
     

    Try to reinstall it, but anyway please send an email on support@fishingplanet.com and attach some screenshots as well

  9. On 30.09.2017 at 1:56 AM, Guest Troy said:

    So I’m planning tutorial on the ps4. I came to end part where it shows you how to leave and start doing stuff on your own. Well I’m stuck on that screen and it won’t let me leave. I’m trying to press X and it not working. Does anyone else have problem with this bug?

    Hi,

    Do you still have this problem?

  10. On 30.09.2017 at 7:05 PM, Yessinia said:

    Several days ago one of you developers made a post on steam news claiming the physics bugs with floats and rubber band fishing line had been fixed. This is clearly a false statement.

    These issues have been on-going since the game went live after the top water night fishing update. The game claims to be super realistic.

    Shiners and minnows moving a large float 2 to 3 feet a second? That is not realistic. 

    Fish that never, ever take a float under when the line has no slack? Not realistic.

    Fish that immediately stop biting if you try to take a bit of slack out of the 15 feet of slack that instantly happens when a fish does bite? Not realistic.

    Fishing line that looks and acts like a rubber band? Not realistic.

    You developers say you will add boats? BOATS? I am laughing so hard I can barely breathe. You cant even fine tune how live bait acts how are you going to handle adding something as dynamic and interactive as boats? Hah hah hah ho ha. :) 

    Thanks for the laughs I needed some comic relief this morning. Soon some other fishing games will be open. My Steam wallet is pointing in their direction. Maybe I should follow....mmm.

    Hi we will take it all into account, and please be patient. Boats are coming soon.

  11. On 30.09.2017 at 9:53 PM, Icerunner45 said:

    I’ve had this multiple times and I see other people reporting it. The peak times have been changing on me between logins. It may be when the actual real life day changes in between logins that it changes in game.

    The information you have provided is a little bit vague. If i have got correctly, you think that peak time has been changed. 

    Why do you think so? Provide as many details as you can

  12. 1 hour ago, BobTX said:

    Fishing Emerald in private room on peak saint days and all it'll hook is trophy chain and managed cpl walleye in 2 days. It's like only thing you can catch besides grass. I never get snagged and have to cut line there. It's either catching trophy chain or perch and snagging a ton!!!!

    Are the servers down of something tired of wasteing money on trips for it to do this. I've fished Emerald alot and never get snagged. Neherrin seems decent but seems lil shaky all around not just Emerald. 

    Hi,

    There are no any issues on server side. Please try to analyze if your rod and other stuff is assembled correctly.

  13. 3 hours ago, Guest Dacklin said:

    Just spent 5+ hours fishing exclusively bass at Lone Star lake, the home lake, caught at least 40+ spotteds averaging approx. 1.6lb each and never got credits for a single one. At the start of my night the game glitched and I had to reboot the game so I am suspecting this has something to do with things. So anyway missing roughly 4600 - 5000 credits.

    Hi,

    We have received your email and already provided you response

  14. 10 hours ago, Guest CARBINEKILLA220 said:

    I am looking for help . I would like to reset my account. I really enjoy the game. But went through a little trial and error and would like a chance to excel from what I learned . Juat trying to start over and see the possibilities 

    Hi,

    Please send us an email on support@fishingplanet.com

  15. 11 hours ago, Vicious_Bear said:

    UPDATE

    The problem seems to be if there is 1 message in the box, the box is considered full. Is this by design, configuration setting or glitch? If the message is cleared, another can be sent but that's it. Very annoying! Does anyone else have this issue?

    Hi,

    Can you delete this account and create a new?

  16. 17 hours ago, Guest Thedrunkenphoeni said:

    Why dose my line and hook go missing get fish in close and they get off the line with invisible hook

    Hi,

    Thank you for the report and can you please provide us a short video on support@fishingplanet.com

  17. 5 hours ago, DedJara2 said:

    Собственно проблема в названии. Сажаю живца на спортивный поплавок, последний стоит как Ванька- встанька.

    Удобно конечно, но неправильно. Раньше тонули.

    Играю в Стиме на РС

    Спасибо за коммент, мы знем об этой ошибке и в скором времени исправим.

  18. 1 hour ago, wolf0551984 said:

    I just did a trout event and when I started a guy was already over 500.000 score even though the event had just started so what's going on in this game I'm sick of it every time I get a game I like to play there's alot of cheaters wish there was a way to report them as they make the game suck and people like me who have spent money on things in the game want to leave but we not getting our money back so all I can say  cheats are fu++ing dic+s and are ruining the game and I feel so sorry for legit player like myself who have no chance of winning due to these cheaters

    Hi, 

    Thank you  for report, we will check it.

  19. Just now, Support Team said:

    Please talk about yourself and not for others, ok? It seems like you are an attorney for other players. Nobody called you a liar and you post it in every thread. I asked you for evidence whre we called you aliar, please provide it. Thank you for attention

    And do not worry, it is never late to ban you.

  20. 20 hours ago, Dwyte said:

    Hi,

    I didn't disseminate any information. You told him he spent his coins when he clearly didn't. I didn't verbally attack anyone. I only stated a fact. I attached the picture of your exact words so I have proof. So I think you should retract your warning. 

    Thank you for understanding. 

    Screenshot_20170927-120239.png

    Please talk about yourself and not for others, ok? It seems like you are an attorney for other players. Nobody called you a liar and you post it in every thread. I asked you for evidence where we called you a liar, please provide it. Thank you for attention

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