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Hello! Please send a message at support@fishingplanet.com and attach an output_log file which can be found at 
C:\Users\[username]\AppData\LocalLow\Fishing Planet LLC\Fishing Planet\Player.log  if you play on PC. 
If not, send a message with indicating platform you play, your nickname in the game and detailed description of your issue. Screenshots and videos are desirable as well.

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