Icerunner45 Posted September 8, 2017 Report Posted September 8, 2017 So I bought a month of premium membership earlier today. I was fishing in Florida and skipped to the next day once my net was full. It gave me the non-premium numbers. Here's the screenshot: Quote
Slippyfish Posted September 8, 2017 Report Posted September 8, 2017 Please exit the game and return and see if the same thing happens please if you haven't already. Please post back results. Quote
Icerunner45 Posted September 8, 2017 Author Report Posted September 8, 2017 I'm working on filling another net, so I'm not sure yet. I am still missing the exp and money from the screenshot though. Quote
Slippyfish Posted September 9, 2017 Report Posted September 9, 2017 Well, I can understand you wanting the missing money and xp from that but I'm more worried about if your premium works after a restart Quote
Icerunner45 Posted September 9, 2017 Author Report Posted September 9, 2017 The premium box is showing gold now on the menu. Is there another way to tell other than finishing the net and finishing the day? Quote
Slippyfish Posted September 9, 2017 Report Posted September 9, 2017 Yes, in menu you'll see your name, bait coins money, that's your profile. Click on that and to the left it will say if you have premium and when it expires. Quote
Icerunner45 Posted September 9, 2017 Author Report Posted September 9, 2017 It does say the expiration date now. It was not showing it earlier. Quote
Killerwhale Posted September 9, 2017 Report Posted September 9, 2017 Please specify you in-game nick name - we will check and help you Quote
Killerwhale Posted September 9, 2017 Report Posted September 9, 2017 Found (probably yours account) by email. As far as I can see your premium account already active. Do you still have any problems? 1 Quote
Icerunner45 Posted September 10, 2017 Author Report Posted September 10, 2017 It is icerunner45. It has been working now, just not for the first trip I did. Quote
SIJB-Z3R0 Posted October 4, 2017 Report Posted October 4, 2017 You're not the only one, Icerunner. This has been happening to me as well. I emailed support, they took one look at my screenshots and in a one sentence response, basically said "there is no problem". OH THERE IS A PROBLEM, the problem is this support group checking that an premium account is or isn't listed as active and then thinking their job is done. YOU NEED TO ADDRESS THE ISSUE CAUSING THE LOSS OF PREMIUM FEATURES SO THAT YOU CAN PREVENT IT FROM HAPPENING. Have some respect for the people who PAY for your product! Quote
Developers Support Team Posted October 7, 2017 Developers Report Posted October 7, 2017 On 10/6/2017 at 2:17 AM, SIJB-Z3R0 said: We have replied you im another thread Quote
tamlew12 Posted May 11, 2024 Report Posted May 11, 2024 I bought a premium account and it hasn’t worked Quote
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