Premium & FL license lost

[The MOSEPH!!]

I bought 1 day of Premium and the Florida Pond Pass yesterday around 4:45pm CT (this was before I leveled up enough to access FL). Today, I went back to Florida on a 5 day trip. Planned to buy the Premium again as well as the Florida Pond Pass again in order to continue (by this point Florida was available to me, but 49 cents is cheaper & easier than over 100 Baitcoins to get an advanced license for the trip). The first license & Premium was about to expire. I went ahead & purchased them both again just prior to the expiration thinking it would simply carry over & continue both. It didn't. Now I have to cut my trip short, leave Florida and I'm out both the 3 extra days worth I spent on the 5 day trip in in-game currency as well as the $2.48 it cost me in REAL money to buy the extra day of Premium and the extra Pond Pass for Florida.

 

The game, incidentally, does NOT warn you of this problem. It DOES tell you that you already have whatever it is (in this case, the Florida Pond Pass). However, unlike other games I've experienced, it doesn't extend what you've already paid for (as I'd assumed it would) nor does it tell you that if you proceed with the purchase and once your current pass expires, it won't extend it. There should be either an extension, or it should inform you there isn't going to be one, or it should prevent you from proceeding.

Edited September 25, 2017 by The MOSEPH!!
Additional information

[Support Team]

10 hours ago, The MOSEPH!! said:

I bought 1 day of Premium and the Florida Pond Pass yesterday around 4:45pm CT (this was before I leveled up enough to access FL). Today, I went back to Florida on a 5 day trip. Planned to buy the Premium again as well as the Florida Pond Pass again in order to continue (by this point Florida was available to me, but 49 cents is cheaper & easier than over 100 Baitcoins to get an advanced license for the trip). The first license & Premium was about to expire. I went ahead & purchased them both again just prior to the expiration thinking it would simply carry over & continue both. It didn't. Now I have to cut my trip short, leave Florida and I'm out both the 3 extra days worth I spent on the 5 day trip in in-game currency as well as the $2.48 it cost me in REAL money to buy the extra day of Premium and the extra Pond Pass for Florida.

 

The game, incidentally, does NOT warn you of this problem. It DOES tell you that you already have whatever it is (in this case, the Florida Pond Pass). However, unlike other games I've experienced, it doesn't extend what you've already paid for (as I'd assumed it would) nor does it tell you that if you proceed with the purchase and once your current pass expires, it won't extend it. There should be either an extension, or it should inform you there isn't going to be one, or it should prevent you from proceeding.

Hi,

Moseph!

Please provide us your username on support@fishingplanet.com. We will check logs and get back to you

[The MOSEPH!!]

Hi!

 

User name sent.

Looks this morning like someone's already fixed the issue.

Thanks for the super quick response!!

 

Thanks also, guys, for the single greatest fishing game ever (and I've played just about all of them)!! My wife & I love fishing in the real world & this is great fun when we don't have the time (or the money) to go do the real thing. She's been off from work after surgery & is completely hooked on the game!

Edited September 25, 2017 by The MOSEPH!!
added a thank you

[Support Team]

20 hours ago, The MOSEPH!! said:

Hi!

 

User name sent.

Looks this morning like someone's already fixed the issue.

Thanks for the super quick response!!

 

Thanks also, guys, for the single greatest fishing game ever (and I've played just about all of them)!! My wife & I love fishing in the real world & this is great fun when we don't have the time (or the money) to go do the real thing. She's been off from work after surgery & is completely hooked on the game!

Hi,

We do our best to help our players.