Purcahsing add on issue

[TheCincyKid]

Support you fixed my situation with the baitcoins, but this seems to be an ongoing issue with add on purchases. At least for me it is. Everytime I purchase something from baitcoins, to unlocking lakes or buying premium, it's not delivered.Yesterday I purchased the 7 day premium and paid to unlock Quanchkin lake for 3 days and haven't received either. I'll attach the receipts for both. Thanks for your time.

Username: TheCincyKid

platform : ps4

[Dwyte]

Again? You have the worst luck man! I'm sure they'll fix it. Good luck dude! 

[TheCincyKid]

It's everything I try to purchase on this game. Thanks brother...you too!

[JI-UI-II-C-IE]

Still waiting for support to fix my issues.

[Support Team]

5 hours ago, JI-UI-II-C-IE said:

Still waiting for support to fix my issues.

Hi,

It is in progress, please wait until we will completely check it.

[JI-UI-II-C-IE]

1 hour ago, Support Team said:

Hi,

It is in progress, please wait until we will completely check it.

Thanks at least let me know a time frame 

[TheCincyKid]

I appreciate you guys looking into this. It's not just bait coins I'm not receiving but apparently everything. 

[PH_Bear]

Could this possibly be an issue with your firewall not allowing the game software or Steam to accept incoming pushes of some sort. We had kind of the same issue with our software at work being so locked down it blocked mission critical updates, pushes, etc. Just thinking out loud here trying to help. Apologies for the intrusion.

[TheCincyKid]

That's definitely a possibility. I'm not very tech savvy so I wouldn't know where to begin. I do know me and my son's play other games and occasionally download add ons for gsmes and this is the first time it's ever happened. 

[PH_Bear]

Here’s where my firewall settings are and location. Not sure what your platform is or firewall your using but it might be worth a shot just to rule it in or out. Might not even be the issue but never hurts to check. Hope you get it sorted out my friend.  See ya on the lakes!

 

 

[TheCincyKid]

On Thursday, September 28, 2017 at 5:58 AM, Support Team said:

Hi,

It is in progress, please wait until we will completely check it.

Hi there support. Any word on what is happening with my purchases, or rather why they're not coming through? I'm still waiting on the 3 day Quanchkin lake and 7 day premium. I know you guys are overwhelmed and you came through before. I appreciate your time!

Username: TheCincyKid

PS4

[JI-UI-II-C-IE]

On 9/28/2017 at 4:07 AM, JI-UI-II-C-IE said:

Thanks at least let me know a time frame 

So how long does it take to check it because I'm going on day 5 of waiting. You guys seem to be ignoring me when you're replying faster to other people.